Responsible Gambling at Neo Spin

Neo Spin is committed to providing a safe and enjoyable gaming environment. We believe that gambling should remain a form of entertainment, never a way to make money or escape personal problems. Our responsible gambling tools are designed to help you stay in control of your gaming habits at all times.

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Our Responsible Gambling Principles

  • Gambling should always be fun and entertaining
  • Players must be of legal age to participate
  • Informed decisions lead to healthier gaming habits
  • Support and tools should be accessible to every player
  • Problem gambling prevention is a shared responsibility

Tools to Help You Stay in Control

Neo Spin offers several self-management tools that allow you to set personal limits and manage your gaming activity effectively.

Available Limit Options

Deposit Limits Set daily, weekly, or monthly deposit caps
Loss Limits Control the maximum amount you can lose within a set period
Session Limits Restrict the amount of time spent playing per session
Wagering Limits Set a cap on total wagers placed
Cooling-Off Period Take a short break from gaming activity
Self-Exclusion Temporarily or permanently close your account

You can activate any of these tools through your account settings or by contacting our support team.

Recognising Problem Gambling

It is important to recognise early warning signs. Ask yourself the following questions honestly.

  • Do you spend more money or time gambling than you intended?
  • Do you chase losses by continuing to play?
  • Has gambling affected your relationships or daily responsibilities?
  • Do you borrow money or sell possessions to fund gambling?
  • Do you feel anxious, irritated, or restless when not gambling?
  • Do you hide your gambling activity from others?

If you answered yes to one or more of these questions, we encourage you to seek help and consider using our responsible gambling tools immediately.

Tips for Safer Gambling

  • Set a budget before you start playing and stick to it
  • Never gamble with money you cannot afford to lose
  • Take regular breaks during gaming sessions
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol
  • Treat gambling as entertainment, not a source of income
  • Keep track of the time and money you spend

Protection of Minors

Neo Spin strictly prohibits underage gambling. We carry out age verification procedures to ensure that no person under the legal gambling age can create an account or place wagers. We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites.

Getting Help

If you or someone you know is struggling with problem gambling, professional support is available. Organisations such as GamCare, Gamblers Anonymous, and Gambling Therapy offer free and confidential assistance. Our customer support team is also available to help you activate self-exclusion or direct you to appropriate resources.

At Neo Spin, your wellbeing comes first. Please gamble responsibly.